Skip to content
Elrihla
العربيةStart free
CoursesFor parents
For work

Home ‹ Office Skills

Administrative Assistant Skills

The administrative assistant is the person an office cannot do without. This course covers organizing your inbox, your paperwork and your desk; managing your time and priorities; planning meetings and travel; communicating with confidence with your manager and colleagues; and protecting your health under a heavy workload — ten units built from a full training workshop.

NourExplains, asks, and comments on your answers

▶ Start the course0 of 42 stars ★
10 units42 lessonsBasic level🏅 Certificate on completion
Unit 1 — Getting Organized I: Where information arrives0 of 5 mastered

Afterwards you'll be able to: I can process my inbox — and my manager's — with one technique instead of deciding fresh on every message. ✨

🚀Dealing with EmailYou are here — the next starContinue here ▶With Nour 🦊2:28🔒Managing Electronic FilesUnlocks when you finish the one before🔒Keeping Track of the Paper TrailUnlocks when you finish the one before🔒Making the Most of Voice MailUnlocks when you finish the one before🚩Unit challenge — Unit 1 ReviewThe last star — the unit challenge 🚩
Unit 2 — Getting Organized II: your desk and your tasks0 of 4 mastered

Afterwards you'll be able to: I can lay my desk out as a workflow: a landing place, a working space, and four out-trays. ✨

🔒Keeping Your Workspace Organized🔒Using a To-Do BookUnlocks when you finish the one before🔒Project Management TechniquesUnlocks when you finish the one before🚩Unit challenge — Unit 2 ReviewThe last star — the unit challenge 🚩
Unit 3 — Managing Time0 of 4 mastered

Afterwards you'll be able to: I can name my own time-wasters and handle them instead of complaining about them. ✨

🔒Managing Your Time🔒Keeping Others on TrackUnlocks when you finish the one before🔒Maintaining SchedulesUnlocks when you finish the one before🚩Unit challenge — Unit 3 ReviewThe last star — the unit challenge 🚩
Unit 4 — Getting It All Done On Time0 of 4 mastered

Afterwards you'll be able to: I can rank my day with WRAP and know what will slip before the day runs out. ✨

🔒Prioritizing🔒The Secret to Staying on TrackUnlocks when you finish the one before🔒Goal SettingUnlocks when you finish the one before🚩Unit challenge — Unit 4 ReviewThe last star — the unit challenge 🚩
Unit 5 — Special Tasks: meetings and travel0 of 4 mastered

Afterwards you'll be able to: I can plan a small meeting in seven steps — and tell from step one whether it needs to happen at all. ✨

🔒Planning Small Meetings🔒Planning Large MeetingsUnlocks when you finish the one before🔒Organizing TravelUnlocks when you finish the one before🚩Unit challenge — Unit 5 ReviewThe last star — the unit challenge 🚩
Unit 6 — Verbal Communication Skills0 of 4 mastered

Afterwards you'll be able to: I can stop what I'm doing and give the person in front of me full attention — and show it in my behaviour. ✨

🔒Listening and Hearing: They Aren't the Same🔒Asking QuestionsUnlocks when you finish the one before🔒Communicating with PowerUnlocks when you finish the one before🚩Unit challenge — Unit 6 ReviewThe last star — the unit challenge 🚩
Unit 7 — Non-Verbal Communication Skills0 of 4 mastered

Afterwards you'll be able to: I can check my emotions before entering a conversation, so my body doesn't say something else. ✨

🔒Body Language🔒The Signals You Send to OthersUnlocks when you finish the one before🔒It's Not What You Say, It's How You Say ItUnlocks when you finish the one before🚩Unit challenge — Unit 7 ReviewThe last star — the unit challenge 🚩
Unit 8 — Empowering Yourself0 of 5 mastered

Afterwards you'll be able to: I can state my view clearly and briefly without being aggressive. ✨

🔒Being Assertive🔒Resolving ConflictUnlocks when you finish the one before🔒Building ConsensusUnlocks when you finish the one before🔒Making DecisionsUnlocks when you finish the one before🚩Unit challenge — Unit 8 ReviewThe last star — the unit challenge 🚩
Unit 9 — The Team of Two: you and your manager0 of 4 mastered

Afterwards you'll be able to: I can build my manager's trust through quality work and constant communication, and I know the channel they prefer. ✨

🔒Working with Your Manager🔒Influencing SkillsUnlocks when you finish the one before🔒What to Do in Sticky SituationsUnlocks when you finish the one before🚩Unit challenge — Unit 9 ReviewThe last star — the unit challenge 🚩
Unit 10 — Taking Care of Yourself0 of 4 mastered

Afterwards you'll be able to: I can adjust my chair, my screen and my lighting so I'm not sitting in a position that hurts for hours. ✨

🔒Ergonomics🔒Stress ManagementUnlocks when you finish the one before🔒Dealing with a Heavy WorkloadUnlocks when you finish the one before🚩Unit challenge — Unit 10 ReviewThe last star — the unit challenge 🚩